Return Policy

KASI KOUTURE – Shipping Policy

Last Updated: 29-06-2026

At KASI KOUTURE, we are committed to delivering your order throughout South Africa as quickly, safely, and transparently as possible.

For any shipping-related questions, please contact us at: info@kasikouture.com

Shipping Timeframes

Our delivery process consists of two stages:

1. Processing Time

Orders are typically reviewed, approved, and carefully packed within 1–3 business days after purchase.

2. Delivery Time (South Africa)

Estimated delivery within 5–10 business days after dispatch.

Shipping Carrier: Orders within South Africa are typically delivered through trusted national courier partners such as The Courier Guy, Aramex South Africa, Fastway Couriers, PUDO, Dawn Wing, or equivalent logistics providers.

Important Delivery Information

  • Delivery times exclude weekends and public holidays.

  • Shipping times may be extended during peak periods such as Black Friday, Christmas, New Year, or due to unexpected courier delays.

  • Deliveries to remote or rural areas may require additional transit time.

  • KASI KOUTURE is not responsible for delays caused by courier services, severe weather conditions, customs processing (where applicable), or incorrect shipping information supplied by the customer.

Shipping Costs

We proudly offer FREE Premium Shipping on all orders throughout South Africa.

This includes:

  • Free nationwide delivery

  • Full order tracking

  • Shipping insurance against loss, theft, or damage during transit

Order Tracking

Once your order has been shipped, you will receive a confirmation email from KASI KOUTURE containing your tracking number.

You can track your order anytime through the Track Your Order page on our website.

Please allow up to 5 business days for tracking updates to become available after dispatch.

Tracking Issues

If your tracking number does not immediately display updates, this is usually due to courier processing times.

If your tracking has not been updated after several business days, please contact our customer support team at:

info@kasikouture.com

Split Shipments

For logistical reasons, your order may occasionally be shipped in multiple packages.

If this occurs, you will receive separate tracking information for each shipment where applicable.

Incorrect Address Information

Customers are responsible for providing accurate shipping information during checkout.

If an incorrect or incomplete address is supplied, KASI KOUTURE reserves the right to contact you for clarification, which may delay the processing of your order.

KASI KOUTURE cannot be held responsible for lost parcels or additional shipping costs resulting from incorrect customer-provided shipping details.

Lost, Damaged, or Stolen Packages

If your parcel is lost, damaged, or stolen during transit, please contact us immediately at info@kasikouture.com.

We will work directly with the shipping provider to investigate the matter and, where applicable, provide a replacement or appropriate resolution under our shipping protection policy.

Consumer Rights

This Shipping Policy operates in accordance with the applicable consumer protection legislation of the Republic of South Africa, including the Consumer Protection Act 68 of 2008.

Nothing in this Shipping Policy limits or excludes your statutory rights under South African law.

KASI KOUTURE

Bold Style. Authentic Confidence. Inspired by South Africa.