Shipping Policy

Last Updated: 2026-06-29

At KASI KOUTURE, we are committed to delivering your order throughout South Africa with care, reliability, and transparency.

If you have any questions about shipping, please contact us at info@kasikouture.com.

Order Processing

All orders are carefully reviewed, prepared, and packed within 1–3 business days.

Once your order has been processed, it will be handed over to our trusted courier partners for delivery.

Estimated Delivery Time

South Africa: 3–7 business days

Please note:

• Delivery times may vary depending on your location.
• Remote or rural areas may require additional delivery time.
• Public holidays, peak shopping seasons, and courier delays may affect estimated delivery times.

Shipping Costs

We proudly offer Free Standard Shipping throughout South Africa.

Every order includes:

• Full order tracking
• Shipping protection against loss or damage during transit

Tracking Your Order

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number.

You can also track your order anytime through the Track Your Order page on our website.

Please allow up to 48 hours for tracking information to become available after dispatch.

Multiple Shipments

To provide the fastest possible service, some orders may be shipped in separate parcels depending on product availability or warehouse logistics.

If your order is split into multiple shipments, you will receive separate tracking notifications where applicable.

Delivery Delays

Although KASI KOUTURE strives to meet all estimated delivery times, occasional delays may occur due to:

• Courier disruptions
• Severe weather conditions
• High seasonal demand
• Address verification issues
• Unforeseen operational circumstances

We appreciate your patience and understanding should these situations arise.

Incorrect Shipping Information

Please ensure your shipping address and contact information are accurate before completing your order.

KASI KOUTURE cannot be held responsible for delivery delays or failed deliveries resulting from incorrect or incomplete information provided by the customer.

Lost or Damaged Parcels

If your parcel arrives damaged, appears to be lost, or you experience any delivery issues, please contact us as soon as possible at info@kasikouture.com.

Our customer support team will work quickly to investigate the issue and provide the best possible solution.

Our Commitment

At KASI KOUTURE, we believe that every order should arrive safely, efficiently, and with the premium service our customers deserve.

Thank you for choosing KASI KOUTURE.

KASI KOUTURE

Bold Style. Authentic Confidence. Inspired by South Africa.